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FDCPA Compliance Training - "Intensive Study of FDCPA Fundamentals"

Need Help? Call us today at 1-800-977-1197 


COURSE DESCRIPTION This live, instructor-led 6-hour online training webinar is designed for new and existing collections agent who never received formal training of the FDCPA or just need brush up on the fundamentals of this law. This intensive study will teach you everything you need to know about FDCPA compliance, including the basic overview of the act, who it applies to, what debts are covered, appropriate third-party communications, ways to avoid violations, and much more!


  • What is FDCPA 
  • Who it Applies to
  • What Debts are Covered
  • Appropriate Communications Under the FDCPA
  • Calls
  • Letters
  • Mini-Miranda
  • FDCPA Prohibitions
  • Legal Actions by Debt Collectors
  • Ways to avoid violations
  • What if you have violated FDCPA
  • Definitions
  • Validation of Debts
  • State Laws
  • Recent POE's (Points of Emphasis)
  • Practice Test
  • Open Forum Q&A - Ask the Expert


  •        Live, Instructor-Led Online Webinar -- Held Monthly
  •        Fully Interactive with Ability to Ask Questions to Instructor Online
  •        Unlimited Training for 1 Year, at NO Extra Cost
  •        6 Hours Total
  •        All Course Material Included
  •        Get Interviews! Receive a Certificate of Completion to put on your Resume
  •        Recorded Online Self-Study Included at NO Extra Charge -- Watch 24/7
  •        Job Placement Resources (Available Upon Request)

WHO SHOULD ATTENDAny debt collections industry professional currently working for a collection agency, 1st-party collections company or 3rd-party collections firm. This FDCPA training class is also ideal for unemployed candidates looking for a job in collections, wishing to appear attractive, current and relevant to prospective collection agency employers.


  1. You need a Computer, Internet Connection (DSL speed or higher), and Computer Speakers. 
  2. Each day of the live online class you will be emailed an invite with your log-in/password. From here, you can click the link, enter your password, and download/print that day's course materials. 
  3. Next, you'll be able to log into the class up to 1/2 hour before the live class start time.Once the live class starts, you will hear the instructor speak through your computer speakers. You will also have the ability to ask questions through the online chat feature located on the right-hand side of our online training platform. We encourage you to ask LOTS OF QUESTIONS! 
  4. Finally, we can also provide you with the Recorded Online Self-Study version (at NO extra cost), so you can start taking the training immediately and not have to wait for the scheduled live class. Feel free to leverage both the recorded version and live versions for one year, at NO extra charge.

ABOUT THE INSTRUCTOR: Mr. Mark Woods has over 25 years of 3rd party debt collection experience in all aspects of collections including Medical, Retail, Banking, Commercial and Municipal. Mark is an experienced Collection Manager of multiple teams of collectors with varied levels of experience. Mark is also well versed in all aspects of FDCPA, FCRA, HIPAA, FACTA and other collection laws and/or requirements. During the live online class, Mark works directly with the students to answer all their questions. 

SYSTEM REQUIREMENTSYou will need the following: 1) a Computer, 2) Internet (DSL or higher) and 3) Computer Speakers. Please check beforehand to make sure these items are working properly. Note: dial-up internet connection will not work and wireless internet must have a full signal.

GRADUATION:  Upon successful course completion, you will be emailed your Certificate of Completion as a PDF File within 5-7 business days.

STUDENT TESTIMONIAL: "Your FDCPA training course was very detailed and helpful. Mark was great at answering all of our questions during this training!" - Gina Cline, Tampa, Florida

REGISTRATION DEADLINEEach LIVE class has NO more than 30 students. With this in mind, live classes typically fill up 1-3 weeks ahead of time. NOTE: It is highly recommended you reserve your spot early for the live session, and in the meantime, we can provide you with the Recorded Self-Study (at no extra cost), so you can begin your training immediately. 

Need Help? Call us today at 1-800-977-1197 to speak with an enrollment counselor.

FDCPA Compliance Training - "Intensive Study of FDCPA Fundamentals"

Your Price:
$195.00 (You save $100.00)

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  1. Great review course! 5 Star Review

    Posted by on 5th Jul 2011

    I've been a collections agent for a few years now. My boss wanted me to take a few online courses to brush up on my knowledge. After taking this course, I knew so much more about FDCPA compliance! It really has helped me to become a better collections agent.....and it made my boss happy too! Thanks!

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